Ataro is a mobile app for car owners in Georgia. You can request deletion of your Ataro account and associated personal data at any time. You do not need to have the app installed.
Option 1: Delete from within the app
1. Open the Ataro app and go to your Profile
2. Tap "Delete user"
3. Confirm the deletion
Option 2: Request deletion by email
If you no longer have the app installed, send an email to support@ataro.ge with the subject "Account deletion". Please include the phone number registered to your account so that we can identify it.
What is deleted
Your account and login credentials
Your personal details: name, phone number, email address
Vehicles you have added
Saved payment cards
Push notification settings and device identifiers
What is retained, and why
We retain the following, and only for as long as the law requires:
Payment records. Transactions made through Ataro — fines you paid, insurance you purchased, subscription charges — are retained as accounting records. Georgian accounting and tax law requires us to keep them, and this obligation exists independently of your consent.
Records of fines paid through Ataro. Where you paid a fine using Ataro, the record of that fine is kept as part of the payment record above. These records contain the name, surname and personal number that the government system supplied with the fine.
These records are no longer linked to any account. Your account, name, email address, phone number and personal number are deleted, and what remains cannot be used to sign in or to identify you through the app.
Fines you never paid through Ataro are deleted along with everything else.
How long it takes
We process deletion requests within 30 days of receipt. You will receive a confirmation by email once the deletion is complete.
Questions
If you have any questions about account deletion, contact us at support@ataro.ge.
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